Call Screen Used in Business
When you setup your business phone services you may consider the receptionist at the front desk as a key component to the system. She (or he) will screen your calls giving you the option to take the...
View ArticleCall Screen/Call Announce mobile solution
The Problem: You have your business calls coming to your mobile phone, and when a call comes in you don't know if it's a client or friend. The Solutions: Call Screen or Call Announce are powerful...
View ArticleCall Rotation evenly spreads out sales calls
We just finished setting up a Call Rotation for a company that has 6 salespeople working on their cell phones. They have had problems making it equitable for all of the staff to get new business from...
View ArticleDon't make your customer hang up and redial!
I spent the evening at a networking event and chatted with a plumber who is loosing business. He knows that potential customers call in the evening but they hang up and don't call him. His office voice...
View ArticleManaging after hours medical office calls
A patient calls your office at 8pm to reschedule an appointment they have the next morning. What does your caller hear and how is the call handled then? Small business phone systems quite often fall...
View ArticleVirtual Receptionist for a Real Estate Team
We just finished a Virtual Receptionist system for a real estate team of three women that are specialists in short sales. They needed one central phone number to advertise on their brochures, website,...
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How to setup a phone tree
I had a referral from an associate to a doctor who needed an auto attendant "phone tree". He needed to have a caller make a selection to reach different people in his offices. The phone tree he...
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Phone Tree Operation - 5 Features for an Auto Attendant
The menu for your office auto attendant phone tree should have these five basic operational features included to make it easy for your callers to navigate and reach the person or department they need....
View ArticleFunctions of an Auto Attendant
You may have questions concerning the benefits of having an auto attendant take over the phone answering responsibilities in your office. Additionally, you most likely have questions concerning what an...
View ArticleThe Benefits of Using an Auto Attendant
If you are managing a growing business, you may be asking yourself whether or not investing in an automated phone service is the right decision for you. You have heard of some of the benefits...
View ArticleChoosing the Right Auto Attendant for your Medical Office
If you’re the office manager for a doctor’s office, or the actual doctor, then you are probably interested in cost effective method of making sure all calls coming into the practice are beings...
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Adding a HIPAA Compliant Phone Service
Adding a HIPAA Compliant Phone Service Complying with HIPAA requires certain procedures in the office but the system still needs to be useful for the staff and the callers. Interested in a phone...
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The Benefits of Using an Auto Attendant
The Benefits of Using an Auto Attendant Here are the main benefits a business can have when using an Auto Attendant in their office. If you are managing a growing business, you may be asking yourself...
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Virtual Upgrade to Existing Phone System is More Efficient
Virtual Upgrade for Existing Phone System is More Efficient Than Upgrading Internal Equipment Making an upgrade to a phone system in a small office can be frustrating trying to get the features you...
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Urgent Call Phone Tree for Small Businesses
Urgent Call Phone Tree for Small Businesses Urgent call forwarding can be difficult to setup and manage for small businesses. There are many professions that need to have an option for callers to reach...
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Hang Up & Redial vs. One Digit Dialing
Hang Up & Redial vs. One Digit Dialing Think of how often you call a business and listen to their voice mail greeting only to find out you need to hang up and redial a different number to reach the...
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